Order Cancellation Policy
Homeziora (hereinafter referred to as “I” or “we”) understands that users may occasionally need to cancel an order. This policy outlines when a cancellation may be requested, how to proceed, and how refunds are arranged.
1. Eligibility for Cancellation
Users may request to cancel an order as long as the order has not entered preparation, packing, or shipping stages.
If the order is already being processed or dispatched, cancellation may not be possible, but we will assist in reviewing available options where feasible.
2. How to Submit a Cancellation Request
To cancel an existing order, please follow the steps below:
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Contact our customer support team through email or phone and provide your order number and proof of payment
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Our team will review your request and confirm the status as soon as possible
Once approved, we will begin refund procedures and notify you of the result
3. Refund Procedure
Upon confirmation of cancellation, refund processing will take place within 1–3 business days.
Funds will be returned to the original payment method (including bank cards, Visa, MasterCard, etc.).
4. Contact Information
If you require help with a cancellation request or have additional questions, you may reach us using the details below:
Address: 2617 Gressitt Point Ln, Fayetteville, NC 28306-3555, US
Phone: +1 (646) 708-5294
Email: client@homeziora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)