Shipping Policy

 

1. Applicable Scope
Homeziora (hereinafter referred to as “I” or “we”) currently provides shipping services only within Australia. Shipping to destinations outside Australia is not available at this time.

2. Shipping Fee Policy

1. Orders valued at 99.99 AUD or above qualify for free shipping.

2. Orders valued below 99.99 AUD will incur a 9.99 AUD flat shipping fee.

3. The final amount shown at checkout prevails.

3. Pricing and Taxes
All product prices displayed in our online store already include applicable taxes. No additional tax charges will be applied during payment.

4. Order Cut-off Time

1. Orders submitted before 18:00 (Australia/Sydney time) will begin processing on the same day.

2. Orders submitted after 18:00 will be processed starting on the next business day.

3. If the order falls on a weekend or public holiday, processing will begin on the next working day.

5. Processing Period
The standard processing period, covering order preparation and dispatch arrangements, generally ranges from 1–3 business days.

6. Shipping Time
Once shipped, the estimated Shipping Time from dispatch to arrival is 6–10 business days.
This timeframe may vary due to weather conditions, seasonal events, remote areas, or other factors beyond reasonable control.

7. Shipping Carriers
Depending on destination and operational schedule, we may arrange shipment through widely used carriers such as:

• Australia Post

• CouriersPlease

8. Shipment Tracking
After an order leaves our facility, a tracking number will be issued. Customers may check shipping progress using the tracking information through the carrier’s online system.

9. Responsibility and Support
We make reasonable efforts to ensure your parcel arrives as expected. If delays, loss, or damage occur during transport due to circumstances outside reasonable control, we will assist in contacting the carrier and coordinating follow-up, but cannot assume responsibility for situations beyond our control.

10. Receipt and Inspection
Upon arrival, we encourage customers to inspect external packaging for signs of damage. If issues are discovered, please document with photos and reach out as soon as possible so we may assist in resolving the matter.

11. Contact Information
For any questions related to shipping, please contact us:
Address: 2617 Gressitt Point Ln, Fayetteville, NC 28306-3555, US
Phone: +1 (646) 708-5294
Email: client@homeziora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)