Terms of Service

 

Homeziora (hereinafter referred to as “I” or “we”) provides this Services Policy to help users understand their rights and obligations when browsing, purchasing, and interacting with our online store.

1. Introduction & Scope
This policy applies to all activities on our website, including browsing, account creation, placing orders, and communicating with support. Continued use of the website indicates acceptance of the terms described here.

2. User Accounts & Site Responsibilities
Users are responsible for ensuring that all information submitted is accurate and up to date.
Incomplete or incorrect information that affects communication, shipping, or order fulfillment is the responsibility of the user.
We reserve the right to maintain platform security, suspend access when necessary, and prevent misuse.

3. Product Display, Availability & Pricing Notice
We aim to maintain accurate product listings, pricing, and stock status.
Should stock levels change or errors occur, we reserve the right to verify order details and update order status accordingly.
If an item becomes unavailable or requires price adjustment, users will be notified promptly.

4. Orders & Payment
Submitting an order represents a purchase intention.
We will review submitted details and begin processing if no errors are identified.
We may modify or cancel orders affected by pricing discrepancies, listing errors, or stock issues, and will contact users with available options.

5. Shipping & Delivery

Orders typically require 1–3 business days to process.
Shipping is available within Australia only.
Orders at or above 99.99 AUD qualify for free shipping; orders below this threshold incur a 9.99 AUD fee.
Estimated shipping time after dispatch is 6–10 business days.
Refer to full details here: Shipping Policy

6. Order Cancellation

Users may request cancellation before an order enters packing or dispatch.
To request cancellation, contact customer support with the order number and relevant proof.
Once confirmed, refunds are issued within 1–3 business days back to the original payment method.
More information: Order Cancellation Policy

7. Returns & Exchanges

Users may request returns or exchanges when appropriate and after contacting support with order details and justification.
Refunds for approved returns will be processed within 1–3 business days to the original payment method.
Approved exchanges will be shipped within 1–3 business days after the returned item is received and inspected.
Full guidance available here: Return & Exchange Policy

8. Disputes & Applicable Rules
If disagreements arise regarding orders or service, users are encouraged to resolve issues through customer support first.
When needed, disputes will be interpreted based on applicable rules of the operating location.

9. Privacy & Data Protection
We collect and process user data within necessary operational limits and under relevant data principles.
For information on Cookies, access rights, storage, and data grounds, see: Privacy Policy

10. Intellectual Property
All text, imagery, symbols, and digital materials displayed on the website are provided for use within this platform.
Reproduction, copying, editing, or unauthorized distribution of such materials is not permitted.

11. Limitation of Liability
We make reasonable efforts to maintain accurate listings and uninterrupted service.
We cannot be held responsible for delays, shipping disruptions, or interruptions caused by events beyond reasonable control.

12. Amendments to This Policy
We may revise or update these terms as needed to support operational requirements or enhancements.
Continuation of website use after changes are published indicates acceptance of the revised terms.

13. Contact Information
If you have questions regarding this policy, please contact us:
Address: 2617 Gressitt Point Ln, Fayetteville, NC 28306-3555, US
Phone: +1 (646) 708-5294
Email: client@homeziora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)